A First Time Clean is the starting visit for new recurring clients and may also be booked as a one time home cleaning.
It is also the appropriate starting service when the home has gone four weeks or more without regular cleaning.
First Time Clean includes the same core areas as Maintenance Care, with additional time built into the appointment. Service includes kitchens, bathrooms, bedrooms, living spaces, reachable surface dusting, mirrors, vacuuming, mopping accessible hard floors, and accessible household wastebaskets.
Accessible baseboards may receive light dusting as part of routine care. More detailed baseboard cleaning is available as an add on.
The additional time included with a First Time Clean does not automatically include optional services or work outside the included scope.
Optional services such as detailed baseboards, ceiling fans, interior windows, inside the oven, inside the refrigerator, cabinet interiors, laundry, linen changes, and other available options may be selected separately.
Homes with heavier buildup, excessive clutter, unusually time intensive conditions, or needs outside the included scope may require additional time, review, or a different service option.
After the First Time Clean, weekly or biweekly Maintenance Care may continue on a regular schedule.
For safety, service is not provided in homes with active pest activity or visible or suspected hazardous mold conditions.
Move In and Move Out Cleaning is designed for empty or nearly empty homes before moving in, returning keys, listing the home, or preparing the space for the next resident.
Service includes the main areas of the home, including kitchens, bathrooms, floors, reachable surfaces, cabinet and drawer exteriors, empty closet shelving, and accessible baseboards.
Furniture, boxes, personal belongings, loose trash, and debris should be removed before the appointment. Bagging, hauling, and disposal are not included unless arranged in advance.
Optional services such as inside empty cabinets and drawers, inside the oven, inside an empty refrigerator, ceiling fans, interior windows, and sliding door glass may be added when available.
Large built ins, extensive cabinetry, heavier buildup, or construction dust may require additional time or review before service.
For safety, service is not provided in homes with active pest activity or visible or suspected hazardous mold conditions.
Maintenance Care is ongoing weekly or biweekly cleaning for homes that are already being regularly maintained.
It is designed to help make routine home upkeep easier on a regular schedule.
Service includes routine care of kitchens, bathrooms, bedrooms and living spaces, along with reachable surface dusting, mirrors, vacuuming, mopping accessible hard floors, and accessible household wastebaskets.
Accessible baseboards may receive light dusting as part of routine care. More detailed baseboard cleaning is available as an add on.
Optional services such as detailed baseboards, ceiling fans, interior windows, inside the oven, inside the refrigerator, cabinet interiors, laundry, linen changes, and other available options may be selected separately.
Maintenance Care is intended for routine upkeep rather than heavier buildup, move out cleaning, post construction cleaning, or conditions that require additional time.
New recurring clients begin with a First Time Clean before continuing on a weekly or biweekly Maintenance Care schedule.
Weekly and biweekly pricing is based on maintaining the selected cleaning frequency.
If a recurring visit is skipped or the schedule extends beyond the selected frequency, the next appointment may be charged at the current regular cleaning rate rather than the recurring discounted rate.
If four weeks or more have passed since the last cleaning, the next visit will be priced as a First Time Clean before recurring service resumes.
For safety, service is not provided in homes with active pest activity or visible or suspected hazardous mold conditions.
If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 5-day window).
Bookings with us are made via our online booking form, and we take security very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!
That said, the following are services that we do not provide:
Yes. Please notify our office at least 48 hours before your scheduled service by one of the following methods:
Text and email requests are not considered confirmed until you receive a reply from our office.
Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
By accessing this website, you are agreeing to be bound by the Website Terms Use, all applicable laws and regulations of use. If you disagree with any of these terms, you may not use this site. The materials are protected by copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials on our website for personal, non-commercial transitory viewing only. This is not the transfer of title, and you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
decompile or reverse engineer any software on the site;
remove any copyright or other proprietary notations; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically end if you violate any of the restrictions and may be terminated by us at any time. Upon such end, you must destroy any downloaded materials whether in electronic or printed format.
3. Disclaimer
The materials are provided “as is”. We make no warranties expressed or implied, and disclaim all other warranties, including without limitation, implied warranty or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of materials on its internet site or otherwise relating to such materials.
4. Limitations
In no event shall Sweet Home Maids LLC, or related persons be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use, or inability to use the material on the site, even if we or our authorized representative have been notified orally or in writing of possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errors
These revisions could include technical, typographical, or photographic errors. We do not warrant that any of the materials are accurate, complete, or current. We may make changes to the material at any time without any notice but do not may any commitment to update them.
6. Links
We have not reviewed all links linked to the site and are not responsible for the contents of any such linked site. The inclusion of any link does not imply our endorsement of that site. Use of any such website is at the user’s own risk.
7. Site Terms of Use Modifications
We may revise these terms of use at any time without notice. By using this website you are agreeing to be bound by the then-current version of these Website Terms and Conditions of Use.
Governing Law
8. Any claim relating to site shall be governed by the laws of the State of California without regard to its conflict of law provisions.
It is presumed that the home will be in order and somewhat picked up to facilitate service. Homes not picked up will incur a hourly organization rate of $55 per maid, per hour, before the regular service begins.
Though not required, tips are welcomed and can be paid in cash directly to your cleaning professional. If you prefer, you can log into your account and add a tip to your booking as well, or contact us and we can add the tip to your account.
A few days before your service, a hold will be placed on the card you used during the booking process. On the day of your service, we will charge the card on file and send you a receipt. *Debit cards are charged the day the service is booked.
You can be home for your service, or you can provide an access code or location of your key. *We cannot be held responsible for unauthorized entry for keys placed under mats or in “hidden” areas.
Some of our clients provide a lock box with a key so that their cleaning professionals simply use that key to enter the home, then place it back in the lock box for the next service. We recommend the lock box, as you can easily change the access code for any reason. *If you plan for someone to be at the home to let us in, but they do not show up within 10mins of the teams arrival, customer will be subject to paying for additional charges accrued while the team waits for access to be provided. Customers will be charged our hourly rate, per cleaner present for the time spent waiting over 10mins up to a maximum of 20 mins at which point the cleaning team may vacate the property.
To account for travel and variations in cleaning times between appointments, we extend a 2-hour arrival window to your cleaning professionals. If they will be later than the arrival window, we will contact you as soon as possible to make arrangements in the event that your service time needs to be adjusted or rescheduled to another day. This is a very rare occurrence, but we want to make sure we have solutions in place should the need arise.
Our pricing is based on the number of bedrooms/bathrooms/and square footage in the home, in addition to the level of cleaning required and services provided.
We may send a team of one, two, or more, depending on size of home and/or what needs to be done. In a hurry? Let us know in advance and we’ll see what we can do!
Sure! Add optional add on “extras” from our Booking page before your order check out.
Feel free to give us a call at (916) 823-8336 if you have any questions, or would like us to add the services for you.
Yes, we provide all cleaning supplies, products and tools. We do ask that you provide a vacuum for our use in your home, in order to reduce the spread of allergens.
If you prefer that we use a specific product, please provide the product to us during our visit.