Bookings with us are made via our online booking form, and we take security very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.
It is presumed that the home will be in order and somewhat picked up to facilitate service. Homes not picked up will incur a hourly organization rate of $55 per maid, per hour, before the regular service begins.
Though not required, tips are welcomed and can be paid in cash directly to your cleaning professional. If you prefer, you can log into your account and add a tip to your booking as well, or contact us and we can add the tip to your account.
A few days before your service, a hold will be placed on the card you used during the booking process. On the day of your service, we will charge the card on file and send you a receipt. *Debit cards are charged the day the service is booked.
You can be home for your service, or you can provide an access code or location of your key. *We cannot be held responsible for unauthorized entry for keys placed under mats or in “hidden” areas.
Some of our clients provide a lock box with a key so that their cleaning professionals simply use that key to enter the home, then place it back in the lock box for the next service. We recommend the lock box, as you can easily change the access code for any reason. *If you plan for someone to be at the home to let us in, but they do not show up within 10mins of the teams arrival, customer will be subject to paying for additional charges accrued while the team waits for access to be provided. Customers will be charged our hourly rate, per cleaner present for the time spent waiting over 10mins up to a maximum of 20 mins at which point the cleaning team may vacate the property.
To account for travel and variations in cleaning times between appointments, we extend a 2-hour arrival window to your cleaning professionals. If they will be later than the arrival window, we will contact you as soon as possible to make arrangements in the event that your service time needs to be adjusted or rescheduled to another day. This is a very rare occurrence, but we want to make sure we have solutions in place should the need arise.
Yes, please notify us one of the following ways:
1. Calling our office and speaking to an office member during our regular office hours at least 24 hours before the service date and time .
2. Text our office at least 24 hours before the service date and time (during our regular office hours) and receive a reply to confirm the change.
3. Email our office at least 24 hours before the scheduled service date and time and receive a reply confirming the change.
If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 5-day window).
No! Your are never locked into a long term contract. If you choose our recurring services, then later decide to cancel, simply notify us per our cancellation/rescheduling policy and we will be happy to modify your service schedule.
Sweet Home Maids carries a liability insurance policy. While your cleaning professionals exercise care during every service, unfortunately sometimes accidents occur. Thankfully, we have found situations like this to be very rare. We suggest talking to your cleaners about any items of importance, and further, you might ask them to leave certain items untouched altogether.
Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
By accessing this website, you are agreeing to be bound by the Website Terms Use, all applicable laws and regulations of use. If you disagree with any of these terms, you may not use this site. The materials are protected by copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials on our website for personal, non-commercial transitory viewing only. This is not the transfer of title, and you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
decompile or reverse engineer any software on the site;
remove any copyright or other proprietary notations; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically end if you violate any of the restrictions and may be terminated by us at any time. Upon such end, you must destroy any downloaded materials whether in electronic or printed format.
3. Disclaimer
The materials are provided “as is”. We make no warranties expressed or implied, and disclaim all other warranties, including without limitation, implied warranty or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of materials on its internet site or otherwise relating to such materials.
4. Limitations
In no event shall Sweet Home Maids LLC, or related persons be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use, or inability to use the material on the site, even if we or our authorized representative have been notified orally or in writing of possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errors
These revisions could include technical, typographical, or photographic errors. We do not warrant that any of the materials are accurate, complete, or current. We may make changes to the material at any time without any notice but do not may any commitment to update them.
6. Links
We have not reviewed all links linked to the site and are not responsible for the contents of any such linked site. The inclusion of any link does not imply our endorsement of that site. Use of any such website is at the user’s own risk.
7. Site Terms of Use Modifications
We may revise these terms of use at any time without notice. By using this website you are agreeing to be bound by the then-current version of these Website Terms and Conditions of Use.
Governing Law
8. Any claim relating to site shall be governed by the laws of the State of California without regard to its conflict of law provisions.
Our pricing is based on the number of bedrooms/bathrooms/and square footage in the home, in addition to the level of cleaning required and services provided.
We may send a team of one, two, or more, depending on size of home and/or what needs to be done. In a hurry? Let us know in advance and we’ll see what we can do!
Sure! Add optional add on “extras” from our Booking page before your order check out.
Feel free to give us a call at (916) 823-8336 if you have any questions, or would like us to add the services for you.
Yes, we provide all cleaning supplies, products and tools. We do ask that you provide a vacuum for our use in your home, in order to reduce the spread of allergens.
If you prefer that we use a specific product, please provide the product to us during our visit.
Deluxe Top to Bottom Deep Clean –
First-time clients will need to book an option that includes some extra time for deeper cleaning. Click The Deluxe Top to Bottom Deep Clean in the “Extras” section during online booking in order to give our crew members the time they need to preform a high quality housecleaning reset.
The Deluxe Top to Bottom Clean service is great anytime you want a complete clean home reset, and once it’s done our Maintenance Clean is the perfect choice for weekly/biweekly or monthly service moving forward!
All rooms
Bathrooms
Kitchen
General Clean – A Deeper version of our Maintenance Clean. Can be purchased as a first/one time cleaning by clicking from the “Extras” section on our online booking form.
Once the General Clean has been completed, our Maintenance clean is the perfect choice for weekly/biweekly, or monthly upkeep moving forward!
Optional Add on’s available at an additional charge: High Touch Sanitize Service, Inside Oven, Inside Refrigerator, Interior Windows
Maintenance Clean – Our Maintenance Clean is a General Cleaning available after one either our Deluxe top to bottom Clean or General Clean, and perfect for weekly/biweekly, or monthly upkeep.
Make the most of your free time and have the weekends and evenings to relax and enjoy your clean home.
Optional Add on’s available at an additional charge: High Touch Sanitize Service, Inside Oven, Inside Refrigerator, Interior Windows
Move In/Move Out Clean
Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! ( Please ensure that the home is empty prior to our service and that there are no other’s (movers, carpet cleaner, etc.) working in the space. We will need electricity and water.
Living Areas & Bedrooms
Bathrooms
Kitchen
All Rooms
Sometimes a closet, room, or an area of a room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our Hourly Priority Cleaning/Organizing, will help you get things back in order. We have a three hour minimum and can add the time it takes to put things right. Give us a call or drop us an email and we can discuss your needs!
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!
That said, the following are services that we do not provide: